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Email: rachel.heylittlesongbirds@gmail.com     Tel: 07887 570469

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PRIVACY POLICY Summary of what’s below: •We collect anonymous statistics about your visit to our website, such as which of our pages you viewed and time spent on that page. •Some 3rd parties like Facebook may know you visited this website, if you use their services. We can’t control them but we don’t believe this knowledge poses any threat to you. •We use a third party, Happity, to collect your data in order to facilitate bookings. They store this information for us although we have access to it in order to contact you with relevant information about your booking. The Happity privacy policy can be found on their website: www.happity.co.uk/legal •You can opt in or out of marketing when signing up. •We never share your data with 3rd parties except to help us deliver our own services, backups and accounting. WHAT INFORMATION DO WE COLLECT AND WHY? Among the types of data that is collected through Happity, there are: email address, cookies, usage data, name and phone number or carer, child’s name and Date of Birth, optional information relevant to your child, marketing preferences. Any use of Cookies – or of other tracking tools – by this website or by the owners of third party services used by this Application, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User. We collect and use information when you interact with us, when you use our products and services, and when you visit our website. This information is used to: Deliver and provide products or services; establish and maintain customer accounts; contact you with any relevant class information and updates; and monitor website statistics. Information may also be aggregated or anonymised by us for business and marketing uses. Hey Little Songbirds may use your Information for direct marketing purposes, including providing updates, newsletters, events or other communications that we think may interest you if you have opted into this service. WHAT CHOICES DO I HAVE? You have a choice to remove your personal information by accessing your account on Happity and deleting your information. You have full control over how we communicate with you and can change your preferences on Happity or email rachel.heylittlesongbirds@gmail.com HOW WILL YOU SHARE MY PERSONAL INFORMATION? We will never share your personal information with a third party that is not directly related to us delivering on our obligation to you or to let you know about Hey Little Songbirds. We will not sell your name, address, e-mail address, or personal information to any third party without your permission. How do we use your information? •Make available our goods and services to you; •Make a tailored website experience available to you; •Manage any registered account(s) you hold with us; •Process your orders; •Take payment from you or give you a refund; •Personalise your experience; •Verifying your identity, helping us ensure that our customers are genuine and to prevent fraud and crime; •For statistical analysis, helping us understand more about you as a customer, the products and services you consume; •Find ways to improve our services and websites; •Managing customer service interactions, helping answer your questions and solve any issues you have. •Prevent, detect, and investigate potentially prohibited or illegal activities and enforce our Terms of Website Use; •Provide you with other marketing information, products or services that you request from us or which we feel may interest you. Where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute). In the event that we sell or buy any business or assets we may disclose and/or transfer your personal data to the prospective buyer or seller. HOW LONG WILL YOU HOLD MY PERSONAL INFORMATION? We will not hold onto your personal data longer than necessary to fulfil our commitment to you as a customer. Personal data processed for any purpose will not be kept for longer than is necessary for that purpose. After it is no longer necessary for us to retain your personal information, we will dispose of it in a secure manner according to our data retention and deletion policies. The Data concerning the User is collected to allow the Owner to provide its services, as well as for the following purposes: Managing contacts and sending messages, Analytics and Contacting the User. Website analytics We measure visitors to our website using Google Analytics. This records what pages you view within our site, how you arrived at our site and some basic information about your computer. All of that information is anonymous – so we don’t know who you are; just that somebody visited our site. The information we collect from analytics helps us understand what parts of our sites are doing well, how people arrive at our site and so on. Like most websites, we use this information to make our website better. You can learn more about Google Analytics or opt out if you wish. Cookie Policy Like most websites we use cookies to deliver a personalised, responsive service to you. Cookies also allow us to distinguish you from other users of our Website. You can refuse to accept cookies if you like, but if you do reject our cookies, it may mean that you are unable to access certain parts of our website. Security and how we protect your information We make sure that all personal data is well looked after and we always take reasonable steps to ensure that all data is treated securely and in accordance with all relevant laws. Once we have received your personal data we will use all our powers and security features to try and prevent any unauthorised access but, unfortunately, nobody can guarantee 100% security all of the time. Therefore, we have to say that whilst we will do our utmost best to protect your data, we cannot guarantee the security of any transmitted data to our site and therefore any transmission is at your own risk. Access and correction of your personal information You have the right to access the personal information that we hold about you in many circumstances. If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it or you can sign into your Happity account to correct it. QUESTIONS ABOUT THIS POLICY If you have a question, concern or complaint about this Policy or our handling of your information, you can contact us via rachel.heylittlesongbirds@gmail.com Changes to this Privacy Notice We keep our privacy notice under regular review. Any changes to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. This privacy notice was last updated on 7th April 2023 . You can read more about your rights, including the circumstances in which they apply, in the Guidance from the UK Information Commissioner’s Office (ICO) https://ico.org.uk/for-thepublic. You also have the right to complain about our use of personal data to the ICO. You can do this by contacting the ICO via their website https://ico.org.uk/concerns or by calling 0303 123 1113.

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